Additional collection services

In This Section

Temporary changes to services

In an effort to reduce the spread of COVID-19 and in the interest of protecting the health and safety of our community and staff, we are unable to provide our paid household clean-up collection or e-waste collection service at this time. We apologise for any inconvenience.

Find out what we are doing to support our community and businesses.

Special event bins

Order Council Special Events Bin/s for occasions where you might expect additional waste to be generated like a party or a clean-up before or after moving house. We can also provide bins for recycling paper and bottles upon your request (recycling is collected on your normal, weekly pick up day).

Special Events Bins are delivered, emptied and removed Monday to Friday only. At least five days notice is required for all bookings. The current charge, valid until 30 June 2020, is $91.80 for delivery of 1 - 5 bins and $24.48 per bin empty.

You may keep the bin/s for a maximum of two weeks and have them emptied more than once during this time. Each time bin/s are emptied, a charge of $24.48 is incurred.

To use this service, please call our Customer Service Centre on 9391 7000 or complete and return the Paid Collection of Special Event Bins (PDF) application form. We will take your details and you can pay by credit card (payments must be made prior to receiving bin/s).

Special pick up of household goods

We provide scheduled clean-up for household goods, however, if you wish to have items collected at other times, we can provide a special pick up service for a charge.

A standard charge of $47.50 applies to all items.

Some typical examples of items collected are:

  • Coffee table or dining table or the like
  • Dining chairs (multiples of 4 or part)
  • Range-top or microwave or wall oven or stove
  • Washing machine or dryer or the like
  • Refrigerator or dishwasher or the like
  • Dresser or wardrobe or the like
  • Bed or mattress or the like

We will collect other items of similar size or weight for similar amounts. If you have a large volume of household goods, we will provide a quotation for you.

To use this service, please complete and return the Paid Collection of Household Goods (PDF) application form. Alternatively, call our Customer Service Centre on 9391 7000. We will take your details and you can pay by credit card.

Carry Out Service

We can provide a Carry Out Service for residents who cannot physically place their waste bins on the kerbside for collection due to a medical condition, disability or age. Council staff will collect the bins from an agreed location on the resident's property and return them after service. To apply for this service, please complete and return the Application for Carry Out Service (PDF) form.

E-waste collection service

Council will now collect unwanted e-waste from your home. All you need to do is make a booking (Monday to Friday) and place your e-waste out by the kerbside or rear lane for collection by the next business day. See E-waste for more information on how to book a collection.