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Our Customer Service Centre is closed

Customer service continues to be our top priority, along with your health and wellbeing and ours.

To help reduce the spread of COVID-19 in the community and in our workplace we have closed our Customer Service Centre.

We are still here to help. You can call 9391 7000 for all service requests or use the Woollahra Council App anytime and track your requests.

Our development control team are working remotely and can be contacted by phone or email. General planning advice is available through our duty planner and senior planning staff. For further assistance please contact our Customer Service Centre.

Where possible we continue to process GIPA applications during this time, however we are experiencing slight delays in processing times of formal and informal GIPA applications. In light of the current restrictions, customers are unable to attend Council to view files at this time. Staff will contact customers once our Customer Service Centre reopens to arrange a suitable appointment time to view requested files. We recognise there may be slight delays in our response to customers and appreciate your understanding.

Our services and facilities

We have made some changes to our services, facilities and local amenities in response to COVID-19 to help reduce the spread of the virus and keep our staff and our community safe and well.

Customer Service Centre

Our Customer Service Officers can assist you with any enquiries about our services and facilities. Our objective is to provide quality service to all customers.

536 New South Head Road
Double Bay NSW 2028
Opening hours: Monday to Friday, 8am - 4:30pm

Contact us online to request a council service, submit information or feedback.

Consistent with the announcement from the NSW Government, visitors to our Customer Service Centre are required to wear a face mask (unless exempt). You will notice staff in public-facing roles working indoors are wearing face masks to help keep themselves and the community safe and well.

Council will be recommencing its pre-Development Application (DA) consultation service. Please note that all pre-DA consultation services including a meeting, will be conducted via conferencing technology.

Woollahra Council app

Phone

9391 7000 (Monday to Friday, 8am - 5pm)

After hours service: 9391 7000

Wet weather line for sports ground closures: 9391 7916

You can contact us through the National Relay Service if you are deaf, or have a hearing or speech impairment. Please provide them with our number 02 9391 7000.

Email

records@woollahra.nsw.gov.au

Council App

Easily request Council services anytime, anywhere and track your requests with the Woollahra Council App.

Postal address

Woollahra Municipal Council
PO Box 61
Double Bay NSW 1360

ABN: 32 218 483 245

Councillors

Our community is represented by fifteen Councillors. There are three Councillors for each Ward within the local government area of Woollahra. See our Councillors page for Councillor contact details and a map of wards.

Media enquiries

For all media enquiries, please phone 9391 7000. See media contacts for further details.

Justice of the Peace (JP)

Council provides a free JP service at the Council Chambers Customer Service Centre. The hours of the service are Monday to Friday, 9am-12pm.

Woollahra Library at Double Bay, Level 3 has a JP service available during the following days and times:

  • Thursdays 10am - 12noon
  • Fridays 2pm - 4pm
  • Sundays 2pm - 3.30pm

Paddington Library has a JP service available on:

  • Wednesdays 1pm - 3pm

A JP can certify documents and witness oaths, signatures, affidavits and statutory declarations. For more information about JP services, visit NSW Justices of the Peace.

Getting to Council Chambers

Accessibility

Woollahra Council Chambers is fully accessible with the following features:

  • 2 on-site accessible parking spaces
  • The building is fitted with a lift and ramp access to all 3 levels and areas of the building
  • 4 accessible toilets
  • Hearing loop facilities in the Council Chambers and Thornton meeting rooms
  • Accessible change and shower facilities