Woollahra Council App provides faster, more efficient service delivery for residents

Fast, easy access to Council services anytime, anywhere and the ability to track requests is now possible with the new Woollahra Council App.

The App’s innovative functionality puts a wide variety of customer service options at your fingertips, allowing you to lodge and track the progress of your service requests through your phone or device, attach images and use geolocation technology, significantly increasing efficient service delivery and providing updates in real time.

With over 20,000 service requests received every year via phone, email and letter, requests logged through the App can now be sent directly to relevant Council staff to assign and action, saving hours of processing time with each request.

Using the App, you can quickly and conveniently place requests for:

• Waste and recycling
• Street cleaning
• Tree management
• Road and footpath maintenance
• Clean-up collections, including furniture and whitegoods
• Free e-waste collection

The App is free to download and provides you with the ability to link details for your property - immediately providing location-specific information on regular waste collection services and Council clean-up collection dates - and also the option to make secure credit card payments for delivery of some services.

Anthony Crimmings, Woollahra Council Manager Customer Experience said the Woollahra App will be a great time saver for customers.

“For the first time, our customers can log a request any time of day or night, whenever it suits them, via their phone or device, and they can track their requests and be updated on their progress,” Mr Crimmings said.

The App also provides direct access to Council’s popular iWasteless noticeboard, which allows residents to list e-waste items online simply by posting a photo, adding a description of items and placing them on the kerbside or rear lane of their property.

Within 24 hours of listing, the items can either be snapped up by someone who has seen them on the noticeboard, or Council’s e-waste collection service will make the pick-up, helping to reduce the amount of e-waste going to landfill through re-use and recycling.

Read more about the Woollahra Council App.

The App can be downloaded from the App Store and Google Play.