We can all work together to help reduce the spread of COVID-19

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We can all work together to help reduce the spread of COVID-19
    COVID-19; Health and wellbeing

Important update

The NSW Government has announced stay at home restrictions for Greater Sydney, the Blue Mountains, Central Coast, Wollongong and Shellharbour until 11.59pm on Friday 30 July.

From 11.59pm on Saturday 17 July COVID-19 restrictions were tightened. For information on the stay at home restrictions and COVID-19 case locations visit NSW Health.

Please regularly check updates from NSW Health and follow public health order requirements. Mask wearing is compulsory on public transport and in public indoor venues. Don't forget to use the Service NSW QR code to check-in at all workplaces and retail businesses.

Our Customer Service Centre, libraries and community venues are closed. We are still available to help you over the phone or online. We have postponed or cancelled our events.

Local testing locations:
Lyne Park, Vickery Avenue Car Park, Rose Bay. 8am to 10pm daily.
Sir David Martin Reserve on New Beach Road, Darling Point. 8am to 8pm daily.

Please monitor for symptoms, get tested, maintain social distancing and ensure good hand hygiene.

COVID-19

On this page

Our services and facilities

We are maintaining our essential services, however we have also made some changes in response to COVID-19 to help reduce the spread of the virus and keep our staff and our community safe and well.

Customer Service Centre

Our Customer Service Centre is closed. Our friendly staff are happy to help you over the phone on 9391 7000 or you can lodge an online service request.

Our development control team are working remotely and can be contacted by phone or email. General planning advice is available through our duty planner and senior planning staff. For further assistance please contact our Customer Service Centre.

We’ve received a growing number of noise complaints from residents as people spend more time at home as a result of COVID-19 restrictions and they are finding the noise in their neighbourhood disturbing. Here is an overview of what noise is allowed to occur under current legislation.

Council meetings

Council meetings are livestreamed on our website.

Libraries

From close of business 25 June Woollahra Libraries will be closed.

Library staff are available on 9391 7100 and email library@woollahra.nsw.gov.au. You can also download the Woollahra Libraries App and access the library collection from your phone.

We encourage all our customers to hold onto their borrowed items until we reopen. Any overdue fees will be waived for this period.

Beaches and parks

Our beaches, harbourside pools and parks are open. Sports lighting is activated at our sportsgrounds to provide increased weekday evening exercise opportunities.

Outdoor exercise and public gatherings are limited to two people (excluding members of the same household). Stay local.

Please maintain good hygiene and social distancing when using our fitness equipment and playgrounds.

Access to information/GIPA applications

Where possible we continue to process GIPA applications during this time, however we are experiencing slight delays in processing times of formal and informal GIPA applications.

In light of the current restrictions, customers are unable to attend Council to view files at this time, as our Customer Service Centre is closed. Council staff will contact customers once our Customer Service Centre reopens to arrange a suitable appointment time to view requested files.

We recognise there may be slight delays in our response to customers and appreciate your understanding.

Our community venues

Community venues are closed.

Woollahra Preschool

The preschool will be open from Monday 12 July.

Local testing clinics

Help protect your family and our community against COVID-19. Get tested even if you have mild symptoms.

Symptoms of COVID-19 include fever, cough, sore or scratchy throat, runny nose or shortness of breath.

There are several testing clinics available at convenient locations across the eastern suburbs. Testing is free. Find your nearest COVID-19 testing clinic.

The clinics currently operating in the Woollahra local government area are listed below. Please note the drive-though clinic through the Double Bay Doctors in Jamberoo Lane is no longer operating.

Rose Bay

A drive-through pop-up testing clinic is located at the car park adjacent to the Lyne Park tennis courts in Rose Bay (entry via Vickery Avenue).

Open 8am - 10pm daily. No referral or booking is required. All ages are welcome. Bulk billing, operated by Laverty Pathology. Please bring ID and your Medicare card if you have one. Please do NOT leave your vehicle.

Darling Point

The Rushcutters Bay Park pop-up clinic run by St Vincent's Hospital is available for walk in tests only. Located at Sir David Martin Reserve on New Beach Road, Darling Point. Open 8am to 8pm daily.

Rates payments

If you are concerned about not being able to pay your next rate instalment due to financial difficulties, don't be. Just email us when you receive your rate notice and we can discuss a payment plan that suits your circumstances which may include waiving overdue interest charges for the instalment.

If you are experiencing financial hardship and are unable to pay your rates, find out more about our Financial Hardship policy and how we may be able to assist.

Small business support

We have implemented a number of measures to support our local small businesses throughout COVID-19.

Visit our Business page for more information on how to make your business COVID safe.

The NSW and federal governments have announced a new range of measures to support local businesses.

Stay informed

Please keep informed about COVID-19 via NSW Health and the Australian Government Department of Health.

Service NSW can help with all government information and services 24/7 on 13 77 88. You can also call the National Coronavirus Health Information Line on 1800 020 080.

Public Health Order or self-isolation breaches need to be reported to Crime Stoppers on 1800 333 000.

Local support services

If this is a stressful time for you or someone you know, please reach out and talk to someone.

COVID-19 has presented our community with many unexpected challenges. We want you to know you are not in this alone and we encourage you to reach out and seek the help you or the people you care about need.

Our Community Services and Programs page contains a list of phone numbers and resources, including local support services. Holdsworth Community can provide assistance to community members requiring food and essential travel support. Please call 9302 3600.

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    COVID-19; Health and wellbeing

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