We can all work together to help reduce the spread of COVID-19
The safety of our community and our staff is a top priority. Please continue to practise good hygiene and social distancing and if you are unwell and have COVID-19 symptoms get tested and stay home.
In this section
You will see some of our customer-facing staff wearing masks. NSW Health recommends members of the public wear masks when they can not meet 1.5m physical distancing requirements indoors eg. supermarkets, pubs, clubs, cafes, restaurants and places of worship and on public transport. For more information on cloth masks visit NSW Health.
Here is an update on our services:
- Our beaches and harbourside pools are open. Please meet social distancing requirements at all times.
- Parks and reserves, playgrounds and fitness stations are open. Practise good personal hygiene (BYO hand sanitiser and towel for workouts). Stay at home if you're unwell. Please observe the Australian Government's requirements on public gatherings and social distancing.
- Our Customer Service Centre is open. We are here to help. You can call 9391 7000 for all service requests, or lodge an online service request. Most of our office-based staff are working from home and they are happy to help you over the phone or via email.
- From 6 July 2020, Woollahra Libraries will commence the next phase of reopening with a limited Browse and Borrow service across all three locations at Double Bay, Paddington and Watsons Bay. Bookable study spots will also be available at Woollahra Library at Double Bay from 6 July. Our library staff are available on 9391 7100 and email firstname.lastname@example.org. Check out all our amazing online resources and find out more about our library services.
- Selected hire venues are open for limited activities. For more information please email email@example.com. Visit our parks and open spaces website pages for more information on park hire.
- You can now view Development Application notifications online and lodge. Our DA and application assessment staff are working remotely. Only essential site inspections will be completed.
- Waste, recycling, organics, e-waste collection and paid household clean-up collection are all operating as usual.
- Whilst we can’t host large events, the good news is we are hosting a series of online events. Sign up to our e-news to stay informed.
- We have introduced a range of support measures valued at $5M to ease the impact of COVID-19 on local small businesses. Here is a handy list of links to small business government grants support.
Please keep informed about COVID-19 and important information from NSW Health and the Australian Government Department of Health. Service NSW can help with all government information and services 24/7 on 13 77 88.
Get the latest updates from the Australian Government's WhatsApp channel, Coronavirus Australia app (available from the Apple App Store and Google Play) or National Coronavirus Health Information Line on 1800 020 080. You can also download the COVIDSafe app.
COVID-19 testing information
Help protect your family and community against COVID 19. Get tested even if you have mild symptoms. It is safe to attend testing clinics. Clinics have hand gel, masks and other measures in place to protect all patients and staff from COVID-19.
Symptoms of COVID 19 include fever, cough, sore or scratchy throat, runny nose or shortness of breath. Free testing is available at public COVID clinics. Testing is also available through your GP. For more information, call the National Coronavirus Health Information Line on 1800 020 080. If you need an interpreter, call 131 450.
A drive-through COVID-19 testing clinic is now operating in Double Bay. The appointment-only service offered by Double Bay Doctors is located in Jamberoo Lane and is in operation 7 days a week, subject to weather conditions and patient demand. The clinic includes Telehealth consultation prior to drive-through appointment, respiratory examination, COVID-19 testing where applicable and follow-up care if required. The service has been endorsed by NSW Health and is not restricted to Double Bay or Woollahra Municipality residents. For more information please visit Double Bay Doctors. For any enquiries, please email firstname.lastname@example.org.
A pop-up clinic is available at Rushcutters Bay. The service is located at Sir David Martin Reserve, New Beach Road, Darling Point, NSW, 2027. Appointments are not required and operating hours are 9am-7pm, 7 days a week. Children under 5 years will not be tested at this facility and should attend Sydney Children's Hospital, Randwick for testing.
For more testing locations please visit NSW Health.
We want you to know you are not in this alone and we encourage you to reach out and seek the help you or the people you care about need. We have put together a list of phone numbers and resources we hope will support you through the pandemic.
It's important to keep connected and seek support at this time. Reach out to your family, neighbours or friends. Call, text, email, drop a note in a letterbox, wave hello on your walk, or offer to collect essential grocery items or supplies.
Need additional support?
If you need assistance in isolation including food and personal care relief packages, or if you know someone who does, please call Service NSW 13 77 88 (24/7)
Local support services
There are also a number of local organisations who can provide support to those who need it.
Have you recently updated your laptop or tablet? Have you got old smart devices lying around that you no longer need? Holdsworth are on the hunt for smart devices, including laptops, tablets and iPads, to connect isolated people in our community to online networks, support and services.
If you have an old laptop or tablet you would like to donate, please call Georgia on 02 9302 3600 or email.
Jewish House are appealing for extra assistance at this critical time, with more people requiring their essential services. Make a donation to support Jewish Care in continuing to assist people dealing with personal crises such as mental health, financial hardship, homelessness and domestic violence.
Kosher meals on wheels
Local volunteering opportunities
You might like to share your skills, experience, time and energy to assist local community organisations at this time, or in the future. There are so many different ways you can offer to help. Here are a few organisations to consider.
Mental health support
There are lots of things you can do to improve your mental health and wellbeing. Check out the tips from NSW Health and look after yourself and those you love.
Everyone reacts to the impacts of COVID-19 differently. Even though there are many things you cannot control, there are many things you can do to improve your mental well-being.Posted by NSW Health on Wednesday, 25 March 2020
If this is a stressful time for you or someone you know, please reach out and talk to someone.
For digital mental health resources and information, visit Head to Health.
For the latest health advice on Coronavirus (COVID-19) visit Australian Government Department of Health, download the Coronavirus Australia app (available from the Apple App Store and Google Play) or call the National Coronavirus Health Information Line on 1800 020 080.
Domestic, family violence or sexual assault
National counselling helpline
1800 RESPECT (1800 737 732)
Domestic Violence Line support and help (24/7)
1800 65 64 63
Housing and community support services
Support with housing
Link2Home 24/7 - 1800 152 152
Transport to support services
Missionbeat - 1800 306 461
Health referrals and enquiries
St Vincent’s Homeless Outreach Team - 1800 602 417
Services Australia - JobSeeker.
Dementia support services
For people living with dementia, their families and carers, the vulnerability of the adverse impacts of social distancing can be significant. Not only may people with a cognitive impairment struggle to interpret information on COVID-19, but they may also experience heightened reactions to changes in their daily routines and supports.
In light of the coronavirus COVID-19 outbreak, Dementia Australia is encouraging anyone supporting people living with dementia and family carers to call the National Dementia Helpline, 1800 100 500, if they are in need of support during this difficult time.
Additionally Dementia Australia has developed coronavirus (COVID-19) Help Sheets outlining tips for people living with dementia, carers, families and friends of people living with dementia, residential care providers and home care providers. The Help Sheets are available at dementia.org.au
Small business support
Tag @woollahracouncil in your social media posts supporting local businesses. We can help share the love.
The NSW Government has announced small business grants of up to $10,000. Grants will open in mid-April and close 1 June. Contact Service NSW on 13 77 88 for grant information and other business support from the State Government.
Visit Businesses and employment for more support and financial relief announcements from the NSW Government.
The Australian Government has also announced a range of business support measures in response to COVID-19.
The NSW Government has launched the online COVID Safe Check for local businesses and organisations to check, test and promote their COVID Safe credentials. Show your commitment to COVID Safety and keeping our community safe. Complete a COVID-19 Safety Plan and register as a COVID Safe business .
If you are concerned about not being able to pay your next rate instalment at the end of May due to financial difficulties, don't be. Just email us when you receive your rate notice and we can discuss a payment plan that suits your circumstances which may include waiving overdue interest charges for the instalment.
If you are experiencing financial hardship and are unable to pay your rates, find out more about our Financial Hardship policy and how we may be able to assist.
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