We can all work together to help reduce the spread of COVID-19

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We can all work together to help reduce the spread of COVID-19
    COVID-19; Health and wellbeing

Important update

As of Monday 18 October 2021, COVID-19 restrictions continue to ease as NSW passes the 80% double vaccination target. Visit the NSW Government website and the NSW Government Roadmap for more information.

Our Customer Service Centre and Woollahra Libraries are open for fully vaccinated or medically exempt customers. People under 16 years of age, who are not fully vaccinated, must be accompanied by a fully vaccinated household member.

Please check in using the QR code and show proof of vaccination on entry, wear a mask and help us maintain social distancing to keep everyone safe and well. You can also submit your service requests via the Woollahra Council App or call us on 9391 7000.

Most of our community venues are open to regular hirers and capacity limits and entry requirements apply. Venue hirers and customers must be fully vaccinated or medically exempt. We expect bookings for casual hire (parties, functions and one-off events or activities) of our venues will resume in early December. Thank you for your patience and understanding. Please regularly check updates from NSW Health and follow public health order requirements.

Mental health support
We understand that this may be a stressful time for you or someone you know. Please reach out and seek the help you or the people you care about need. There are a variety of mental health support services available to support positive mental health.

Local testing locations
Lyne Park, Vickery Avenue Car Park, Rose Bay. 8am to 10pm daily.

NEW Pfizer Vaccination Clinic now open in Eastern Suburbs
If you are aged 16 - 59 years, can can now book your Pfizer vaccination at the Centennial Park Vaccination Clinic. Located at 22 - 32 King Street Randwick (UNSW Building R14). The clinic is open from 8:00am – 4:00pm on Tuesday, Wednesday and Thursday, starting from 28 September. Book your appointment.

Get your COVID-19 vaccination and proof of your vaccination
Book an appointment to get your COVID-19 vaccination and find out what to expect when you go. Find the easiest way to get proof of your vaccination on the Services Australia website.

Watch the video below to find out how to get free online proof of your COVID-19 vaccination.



Claim your taxi vouchers for COVID-19 vaccinations
Taxi company Cabcharge are offering $200,000 in travel vouchers until 30 October 2021. If you’re based in NSW and need assistance to get to a vaccination appointment, head to the CabCharge website, fill in your details and you'll receive a $50 travel voucher with a link to add it to your smartphone within 24 hours.

COVID-19

On this page

Our services and facilities

We are maintaining our essential services, however we have also made some changes in response to COVID-19 to help reduce the spread of the virus and keep our staff and our community safe and well.

Customer Service Centre

Our Customer Service Centre is open for fully vaccinated or medically exempt customers. People under 16 years of age, who are not fully vaccinated, must be accompanied by a fully vaccinated household member. Please check in using the QR code and show proof of vaccination on entry, wear a mask and help us maintain social distancing to keep everyone safe and well. You can also submit your service requests via the Woollahra Council App or call us on 9391 7000.

Council meetings

Council meetings are livestreamed on our website.

Libraries

Woollahra Libraries are open. All customers aged 16 and over must be fully vaccinated and you will be asked to present proof upon entry. Normal opening hours will apply.

Select and Collect service is no longer be operating.

Library staff are available on 9391 7100 and email library@woollahra.nsw.gov.au. You can also download the Woollahra Libraries App and access the library collection from your phone.

Beaches and parks

Our beaches, harbourside pools and parks are open. We expect to see lots of people out enjoying the warm weather at our harbourside beaches and parks throughout spring and summer.

Your health is important and we need everyone’s assistance to help prevent the spread of COVID-19 by complying with NSW Government Public Health Orders and health regulations, and avoiding overcrowding.

Our staff and security personnel will be monitoring crowds at the Woollahra Council beaches and parks. If these locations reach full capacity to the extent where social distancing requirements cannot be met, we will need to stop public entry until people leave the location and more space becomes available. Check our social media and VMS boards in our popular recreational locations for updates.

Sports lighting is activated at our sportsgrounds to provide increased weekday evening exercise opportunities.

For updates on outdoor gathering restrictions, visit NSW Health.

Please maintain good hygiene and social distancing when using our fitness equipment and playgrounds.

Access to information/GIPA applications

Council staff continue to process formal and informal GIPA applications.  There may however be slight delays in retrieving files. Your patience and understanding is greatly appreciated.

Staff will contact customers to arrange a suitable appointment time to view requested files at Council’s Customer Service Centre during business hours once processed.

Please contact Council’s Governance team on 9391 7001, if you have any questions.

Our community venues

Most of our community venues are open to regular hirers and capacity limits and entry requirements apply. Venue hirers and customers must be fully vaccinated or medically exempt. We expect bookings for casual hire (parties, functions and one-off events or activities) of our venues will resume in early December. Thank you for your patience and understanding. Please regularly check updates from NSW Health and follow public health order requirements.

Woollahra Preschool

The preschool is open.

Local testing clinics

Help protect your family and our community against COVID-19. Get tested even if you have mild symptoms.

Symptoms of COVID-19 include fever, cough, sore or scratchy throat, runny nose or shortness of breath.

There are several testing clinics available at convenient locations across the eastern suburbs. Testing is free. Find your nearest COVID-19 testing clinic.

The clinics currently operating in the Woollahra local government area are listed below. Please note the drive-though clinic through the Double Bay Doctors in Jamberoo Lane is no longer operating.

Rose Bay

A drive-through pop-up testing clinic is located at the car park adjacent to the Lyne Park tennis courts in Rose Bay (entry via Vickery Avenue).

Open 8am - 10pm daily. No referral or booking is required. All ages are welcome. Bulk billing, operated by Laverty Pathology. Please bring ID and your Medicare card if you have one. Please do NOT leave your vehicle.

Rates payments

If you are concerned about not being able to pay your next rate instalment due to financial difficulties, don't be. Just email us when you receive your rate notice and we can discuss a payment plan that suits your circumstances which may include waiving overdue interest charges for the instalment.

If you are experiencing financial hardship and are unable to pay your rates, find out more about our Financial Hardship policy and how we may be able to assist.

Small business support

We have implemented a number of measures to support our local small businesses throughout COVID-19.

View a snapshot of our COVID-19 financial support.

Visit our Business section for more information on how to make your business COVID safe.

The NSW and Australian governments have announced a new range of measures to support local businesses.

The COVID-19 Vaccination Program Business Stakeholder Kit

The Australian Government Department of Health is appealing to local businesses to help encourage Australians to vaccinate to protect themselves, their loved ones, the people they care about, and the wider community from COVID-19.

The COVID-19 Vaccination Program Business Stakeholder Kit includes campaign key messages and links to materials including videos, radio files, posters, social media content and images, sample website and newsletter content. Also included is info on how businesses may offer rewards to vaccinated staff and customers.

Businesses are encouraged to use these resources to help spread the message of the importance of vaccination, encourage people to look for accurate information from trusted sources and lead by example in promoting the vaccination program – for the benefit of businesses and communities.

Download The COVID-19 Vaccination Program Business Stakeholder Kit.

Stay informed

Please keep informed about COVID-19 via NSW Health and the Australian Government Department of Health.

Service NSW can help with all government information and services 24/7 on 13 77 88. You can also call the National Coronavirus Health Information Line on 1800 020 080.

Public Health Order or self-isolation breaches need to be reported to Crime Stoppers on 1800 333 000.

Mental Health Support

If this is a stressful time for you or someone you know, please reach out and talk to someone.

COVID-19 has presented our community with many unexpected challenges. We want you to know you are not in this alone and we encourage you to reach out and seek the help you or the people you care about need.

During the current COVID-19 pandemic, there are a number of online and telephone services available to support positive mental health. These include:

  • Beyondblue - 1300 246 36
    Offers short-term counselling and referrals by phone and webchat.
  • Lifeline - 13 11 14
    Crisis support service available 24/7 via telephone, text and webchat.
  • NSW Mental Healthline - 1800 011 511
    Offers professional help and advice and referrals to local mental health services.
  • MensLine Australia - 1300 789 987
    Resources, phone and online counselling, specifically for men and fathers.
  • Kids Helpline - 1800 551 800
    Telephone counselling support service for children and young people.
  • ReachOut
    Online self-help resource for young people (and their carers) who may be struggling with their mental health.
  • Black Dog Institute
    Offers webinars in an effort to reach out to those who have trouble attending or accessing face to face sessions.
  • NSW Suicide Call Back Service - 1300 659 467
    Nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.
  • Domestic and family violence support - 1800RESPECT (1800 737 732)
    A 24-hour national sexual assault, family and domestic violence counselling line for anyone who has experienced, or is at risk of, family and domestic violence.

Click on the image below to download a printable pdf of useful mentai health support services.

COVID mental health poster

Mental Health Recommended Reads
Woollahra Libraries have put together a list of books in our eCollection that encourage health and wellbeing. Explore these titles that will soothe your mind, body and spirit.

Local support services

Our Community Services and Programs page contains a list of phone numbers and resources, including local support services. Local support services that you can reach out to for assistance include:

Holdsworth Community can provide assistance to community members requiring food and essential travel support. Please call 9302 3600.

Vinnies NSW can provide assistance paying bills, food parcels, material aid, clothing, housing and homelessness services, access to the No Interest Loans Scheme, advocacy and referral to relevant services. Community members can connect with Vinnies NSW by calling Vinnies Assist on 13 18 12 or emailing vinnies@vinnies.org.au.

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    COVID-19; Health and wellbeing

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