We can all work together to help reduce the spread of COVID-19
We are closely monitoring the COVID-19 pandemic and implementing health advice from Federal and State Government health authorities.
Please continue to maintain good hygiene, social distancing and wear a face mask in public indoor settings. If you are unwell and have COVID-19 symptoms, get tested and self-isolate at home.
Stay up to date with COVID-19 health advice and alerts by visiting NSW Health.
On this page
- Our services and facilities
- Local testing clinics
- Rates payments
- Small business support
- Stay informed
- Local support services
Our services and facilities
We have made some changes to our services, facilities and local amenities in response to COVID-19 to help reduce the spread of the virus and keep our staff and our community safe and well.
Please wear a mask and check-in via the Service NSW app if you are visiting us.
Visitors to our Council Chambers (including the Customer Service Centre) and Libraries are strongly encouraged to wear a face mask (unless exempt). You will also be required to check in using the Service NSW QR code.
Customer Service Centre and Council meetings
Our Customer Service Centre is open, but you can also get support over the phone on 9391 7000 or you can lodge an online service request.
Council and Committee meetings are being held remotely using video conferencing technology. Meetings are webcast and you can watch them live via YouTube, or you can dial in using a telephone (audio only).
Woollahra Libraries are currently running a limited Browse and Borrow service for library members at Double Bay, Paddington and Watsons Bay libraries.
You don’t need to book an appointment to visit, however with limits on the number of people allowed in the library at any one time, there may be queuing. Limited numbers of marked casual seating spots are now available at each Library.
Bookable Study Spots and computers are available at Woollahra Library at Double Bay for three hour sessions.
If you would prefer to not visit the library in person, library staff are available on 9391 7100 and email firstname.lastname@example.org. You can also download the Woollahra Libraries App and access the library from your phone.
Beaches and parks
Our beaches, harbour-side pools and parks are open.
To avoid overcrowding and ensure social distancing requirements are met, we are monitoring the number of people at beaches and parks. If locations reach capacity, further entry will be restricted until more space becomes available.
Electronic signage in prominent locations will notify when a location is nearing capacity, or when it’s full. We will also provide updates on our Facebook page.
Read more about our Covid safe summer beach management plans.
Selected venues are available for hire for limited activities. For more information please email email@example.com. Visit our parks and open spaces pages for more information on park hire.
Local testing clinics
Help protect your family and our community against COVID-19. Get tested even if you have mild symptoms.
Symptoms of COVID-19 include fever, cough, sore or scratchy throat, runny nose or shortness of breath.
There are several testing clinics available at convenient locations across the eastern suburbs. Testing is free. Find your nearest COVID-19 testing clinic.
The clinics currently operating in the Woollahra local government area are listed below.
A drive-through COVID-19 testing clinic is available through the Double Bay Doctors in Jamberoo Lane. This appointment-only service is available 7 days a week, subject to weather conditions and patient demand.
The clinic includes Telehealth consultation prior to drive-through appointment, respiratory examination, COVID-19 testing where applicable and follow-up care if required. The service has been endorsed by NSW Health and is not restricted to Double Bay or Woollahra Municipality residents. For more information please visit Double Bay Doctors. For any enquiries, please email firstname.lastname@example.org.
A drive-through pop-up testing clinic is located at the car park adjacent to the Lyne Park tennis courts in Rose Bay (entry via Vickery Avenue).
Open 7 days a week from 8am to 4pm. No referral or booking is required. All ages are welcome. Bulk billing, operated by Laverty Pathology. Please bring ID and your Medicare card if you have one. Please do NOT leave your vehicle.
For more testing locations please visit NSW Health. Please note the pop-up testing clinic at Sir David Martin Reserve in Rushcutters Bay run by St Vincent's Hospital is no longer operating.
If you are concerned about not being able to pay your next rate instalment due to financial difficulties, don't be. Just email us when you receive your rate notice and we can discuss a payment plan that suits your circumstances which may include waiving overdue interest charges for the instalment.
If you are experiencing financial hardship and are unable to pay your rates, find out more about our Financial Hardship policy and how we may be able to assist.
Small business support
We have implemented a number of measures to support our local small businesses throughout COVID-19.
Visit our Business page for more information on how to make your business COVID safe.
Service NSW can help with all government information and services 24/7 on 13 77 88. You can also call the National Coronavirus Health Information Line on 1800 020 080.
Local support services
If this is a stressful time for you or someone you know, please reach out and talk to someone.
COVID-19 has presented our community with many unexpected challenges. We want you to know you are not in this alone and we encourage you to reach out and seek the help you or the people you care about need.
Our Community Services and Programs page contains a list of phone numbers and resources, including local support services, we hope will support you. Our staff are happy to help with referrals to community or support agencies. Just call 9391 7000.
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