Survey results show increase in customer service satisfaction.
Woollahra Council commissioned Micromex to conduct a telephone survey in late December, 2012 of 600 residents with the aim of assessing community satisfaction on services and facilities and identifying community priorities.
Regular surveying provides Council with useful benchmarking results and information that can help shape future planning decisions and budget allocation.
In summary, 85% of respondents rated are satisfied or very satisfied with the overall level of service provided by Council. Leaving 15% of respondents either “not very satisfied” or “not at all satisfied”. 65% of all service areas reported a moderate to high satisfaction level.
Since the last survey in 2009 there has been an improvement in the following areas:
Areas reporting a decrease in satisfaction since 2009 are:
Results indicate our customer service staff offered the top performance across all service areas. Feedback from our community provides important input into our integrated planning documentation and focuses our attention on areas for improvement.
Some priorities that Council will be focusing on include:
Council would like to thank our residents, ratepayers, business owners and members of the public who were contacted as part of the Community Satisfaction Survey for your time and valuable input.
For more information contact Stephen Dunshea – Director Corporate Services on 9391 7014.