Generally, you can make a complaint in person, by telephone or letter.  For more complicated and serious matters, you may be asked to make a written submission.  Any Councillor or member of staff can accept a complaint.  When making a complaint, provide your name, address, contact telephone number and a brief description of the problem.

Once we have received your complaint, we pass it to the relevant Council section for action and response.  Your complaint is also lodged with the Council’s Customer Services Manager, who will monitor the matter and make sure you get a timely response.

We aim to respond to your complaint within seven working days but sometimes it may take longer if the matter is complicated.  If we anticipate a delay, we will acknowledge your complaint and let you know when a detailed response is likely.

If you require any guidance or assistance with Council’s complaints handling system, please telephone the Customer Services staff or the Customer Services and Marketing Manager on 9391 7125, weekdays between 8.00am and 4.30pm.